Privacy Policy

1. Introduction

Excellent Choice Investment Ltd ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We collect information in various ways, including:

• Personal Information: Name, email address, phone number, and property preferences submitted through contact forms or account registration
• Automatically Collected Information: Browser type, operating system, IP address, referring URL, pages visited, time spent on pages, and clicks
• Cookies and Similar Technologies: We use cookies and local storage to track user activity, remember preferences, and understand user behavior
• Device Information: Device type, screen resolution, and other device characteristics

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our services and website functionality
• To respond to your inquiries and provide customer support
• To send you property updates and market information (with your consent)
• To analyze user behavior and website performance
• To personalize your experience and provide relevant content
• To comply with legal obligations and enforce our terms of service
• To prevent fraud and enhance website security

4. Cookies and Tracking Technologies

What are Cookies? Cookies are small text files stored on your device that help us recognize you when you return to our website.

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality (login sessions, CSRF protection)
• Analytics Cookies: Help us understand how users interact with our website (requires consent)
• Preference Cookies: Remember your settings and preferences

You can control cookie preferences through your browser settings. However, disabling certain cookies may impact website functionality.

5. User Activity Tracking

Our website collects user activity data including page views, clicks, form submissions, and time spent on pages. This data helps us:

• Understand user behavior and preferences
• Improve website usability and performance
• Provide better content and recommendations
• Detect and prevent fraudulent activities

Consent: Analytics tracking requires your consent. You can manage your preferences through the cookie consent popup that appears on your first visit.

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, and disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. User activity data is typically retained for operational and analytical purposes for up to 12 months.

8. Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Third-party vendors who assist in website operation and analytics
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

9. Your Rights and Choices

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct inaccurate information
• Right to Deletion: You can request deletion of your personal information (subject to legal obligations)
• Right to Opt-Out: You can opt out of analytics tracking and marketing communications

To exercise these rights, please contact us at: info@excellentchoiceltd.co.ke

10. Managing Your Preferences

You can modify your cookie and tracking preferences in several ways:

• Use the cookie consent popup (appears on first visit or can be reset)
• Modify your browser cookie settings
• Clear your browser cookies and local storage
• Contact us to request a manual preference update

11. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect information from children under 13. If we become aware of such collection, we will take appropriate steps to delete such information and terminate the child's use of our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. Your continued use of our website following notification of changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: